Books
Books on human connection, performance, leadership and getting more of the right things done. Click a book for more information.
The Warmth in the Room
Why human connection wins when machines can do everything else. As the cost of raw cognition falls towards zero, the price of genuine human presence goes up.
You can feel it when the right person walks into a room. The temperature changes, shoulders drop, and people who were guarding themselves start to open up. We have always known this happens. We are about to find out that it matters more than almost anything else we do at work, because it is one of the few things a machine cannot reproduce.
Ralph Varcoe sets out a plain account of what AI actually does, the biology behind connection (mirror neurons, emotional contagion, co-regulation, the chemistry of trust), and what happens to consulting, law, leadership and sales when information stops being scarce and trust becomes the thing in short supply.
"I've spent over twenty-five years building machines that adapt. Ralph has written the essential companion piece; a book about what shouldn't change." – Daniel Hulme, Chief AI Officer, WPP; CEO, Satalia & Conscium; Founder, Ayo